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FAQ

Q: Who can become a client of KrukBook?

Our offer is targeted at professionals: photographers. graphic designers, architects, students and lecturers of art schools as well as freelancers involved in visual arts.

 

Q: Who is eligible for a PRO account?

To register as a PRO, you need to tell us your business’ name, tax ID and billing address and you also need to be active in the field of visual arts.
If you are a student or a lecturer of an art school, please fill in the appropriate form upon registration.
Freelancers without their own businesses are asked to provide an online portfolio.

 

Q: How do I order your products?

After registration, you will be able to download our album design software for free. Just install the application and start creating your album. When the album is ready – simply click the “order” button within the software. Then, you will be asked to log in to your account through our software so that we can assign your order to your account. The application will automatically start uploading your album. When all the image files are uploaded, you can log in to the client panel on our website and choose the album you want to send to print.

 

Q: How long does it take to deliver my album?

The standard order turnaround time is 15 business days. During summertime at the peak of the wedding season and before holidays (especially Christmas) it may take a little longer, but we will inform about any changes to delivery times through the client panel.

 

Q: When do you start processing my order?

As soon as we get all the necessary info about your order. Invoices are sent via e-mail and the product is shipped after we receive the payment.

 

Q: What if I want to make a complaint or return a product?

Please read our step by step guide for the whole process which is described in our terms and conditions section.

 

Q: Are there any orders you might refuse to print?

Yes – we reserve the right to refuse printing materials which are illegal – i.e. encouraging hatred, discrimination, child pornography, etc.

 

Q: Do you archive placed orders?

Yes. We keep the files associated with your order for 6 months.

 

Q: Can you make an album in any format?

Yes, as long as it is within 40×30 cm. However, the delivery time for such products may be longer than usual. Pricing depends on the exact specification of an album.

 

Q: Can I cancel my order?


Yes, but only before we start the printing process.

 

Q: I have already designed my album for the L fromat, but I would like to print a few copies in the M format. Do I have to re-design everything?

We have chosen the sizes and formats of our album with scalability in mind. If you designed your book for the 33×28 size, you can order more copies in the corresponding smaller size: 26×22.
When using our software just click “create album” and simply provide the name of the larger album you designed earlier and we will take care of the rest.

 

Q: Should I convert my images to your colour profile?  

No! Is you want to soft-proof just use the universal FOGRA 39 profile.

 

Q: What colour space should I use for the image files I use to create albums with your software?

It is best to use RGB files with sRGB colour space.

 

Q: Do you put your logo on every book/album?

No, we currently do not put any of our logos on a printed product.

 

Q: Can I design my book using third party software?

Yes, of course. Please take a look at our design guide and a few technical requirements regarding the files before you start creating your album or book. We prefer PDF files.
If you want to send the designed album in a series of jpeg files, we will charge a small fee (according to the price list) for managing such an order. JPEG files must be named according to our guidelines: xxx.jpg (where XXX is a three digit number denoting page numbers: i.e . 001.jpg, 002.jpg, 003.jpg and so on). Please, remember that the first page (001.jpg) is ALWAYS the one on the right side.

 

Q: Do you issue VAT-UE invoices?


Yes, starting from April 2014

 

Q: Do you give discounts for one-off orders from the same design/file?

Yes, please give us the album specs you want to order (format, finish, number of pages, number of copies). We will e-mail the individual pricing directly to you.